I know the sales rep was just going off of what their system showed, I don't believe anyone gave me misleading information purposefully, but what I don't understand is how they won't refund me when the only reason I paid for the install was with the understanding I was getting fiber optic connection and not fiber based connections that actually performed worse.Unhappy with the cost per gigabit of bandwidth with current Ethernet switches and adapters, two of the cloud computing giants – Google and Microsoft – have teamed up with two switch chip providers – Broadcom and Mellanox Technologies – and one upstart switch maker – Arista Networks – to create a specification for Ethernet speeds that are different from those officially sanctioned by the IEEE. Yes you had the better amount running TO the building, but once there you used a connection that would only allow it to run a smaller amount. That's like running 240 volts to a building, then stepping it down so the house can only handle 120 volts.
When I called to cancel the service and request a full refund I was told they couldn't refund my installation fee because, in their eyes, they were providing a fiber based service so they did live up to their promise, even though my connection and speeds were even worse than before I had their service and that wouldn't be the case if they had provided me with an actual fiber optic connection. This was another AT&T technician, the people whose service lines and equipment EarthLink is piggy-backing off of. When the technician came out, 7 total days after my install, he informed me that they couldn't provide me with fiber optic because of where I lived. After being on the phone for an hour while they ran diagnostic and latency tests I was told they would have to send a technician out to see why I wasn't receiving the service I was promised. 24 hours after my install I called into EarthLink customer service ready to cancel because the service was even worse than what I had before. When I asked the installing technician why I couldn't get fiber optic direct from AT&T he told me it's because there is no fiber optic connection to this complex, and the connection he was giving me was not fiber optic, but fiber based because he was attaching a copper line to the fiber optic line. Real-time protection against ransomware, viruses and malwareĬome day of installation I discover it's an AT&T technician installing my equipment because EarthLink piggy-backs off of their fiber optic cable.